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Contact Us

About Us

For Members

8:00 a.m. - 7:00 p.m. Monday – Friday
Saturdays & Sundays - Closed 

Call the telephone number listed on your Member ID card, or use the listing below to locate a number. Members, and individuals calling on a member’s behalf, should have their identification number ready to ensure an efficient calling experience.

 

 

Central New York East

Mailing Address Areas Served Telephone Numbers

Paper Claims Submission:
HealthNow New York
P.O. Box 80 
Buffalo, NY 14240-0080

 

Other Correspondence:
HealthNow New York
P.O. Box 15013
Albany, NY 12212-5013

HealthNow ActiveSaver MSA

(Paper Claims Submission):

MSA Processing Center
3221 Southwestern Blvd
Suite 300
Orchard Park, NY 14127-1230

 

 

Broome County
Cayuga County
Chenango County
Cortland County
Delaware County
Franklin County
Hamilton County
Herkimer County
Jefferson County
Lewis County
Madison County
Oneida County
Onondaga County
Oswego County
Otsego County
St. Lawrence County
Tioga County

Federal Call Center
Oct. 1 - Feb. 14: 8a.m. to 8p.m., 7 days a week
Feb. 15 - Sept. 30: 8a.m. to 8p.m., Monday - Friday

During non-business hours, your call will be answered by our automated phone system. A Customer Service Representative will return your call the next business day.

Customer Services: 1-800-856-0480

 

Behavioral Health: 1-800-563-6016

 

Pharmacy: 1-800-939-3751

 

Fraud & Abuse Hotline: 1-800-314-0025

SelectSaver HMO-POS, SmartSaver RX PDP and Medigap Customer Service:
888-787-2390 toll free
877-834-6918 TTY line

ActiveSaver MSA Customer Service
1-866-346-6134 toll free
1-866-346-6135 TTY line

     

Central New York West

Office and Mailing Address  Areas Served Telephone Numbers

Paper Claims Submission:
HealthNow New York
P.O. Box 80 
Buffalo, NY 14240-0080

 

Other Correspondence:
HealthNow New York
P.O. Box 80 
Buffalo, NY 14240-0080

HealthNow ActiveSaver MSA

(Paper Claims Submission):

MSA Processing Center
3221 Southwestern Blvd
Suite 300
Orchard Park, NY 14127-1230

 

Chemung County
Livingston County
Monroe County
Ontario County
Schuyler County
Seneca County
Steuben County
Tompkins County
Wayne County
Yates County

Customer Services: 1-866-638-9011

 

Behavioral Health: 1-800-563-6016

 

Pharmacy: 1-800-939-3751

 

Fraud & Abuse Hotline: 1-800-314-0025

SelectSaver HMO-POS, SmartSaver RX PDP and Medigap Customer Service:

888-787-2390 toll free

877-834-6918 TTY line

ActiveSaver MSA Customer Service

1-866-346-6134 toll free

1-866-346-6135 TTY line

 


Mid-Hudson Region

Office and Mailing Address  Areas Served Telephone Numbers

Paper Claims Submission:
HealthNow New York
PO Box 80
Buffalo, New York 14240-0080

 

Federal Claims:
HealthNow New York
ATTN: FEP Department
PO Box 80
Buffalo, NY 14240

 

Ford Motor Claims:
HealthNow New York
Auto Account
PO Box 757
Buffalo, NY 14240-0757

 

Other Correspondence:
HealthNow NewYork
P.O. Box 15013
Albany, NY 12212-5013


HealthNow ActiveSaver MSA

(Paper Claims Submission):

MSA Processing Center
3221 Southwestern Blvd
Suite 300
Orchard Park, NY 14127-1230

 

Dutchess County
Orange County
Putnam County
Sullivan County
Ulster County

Customer Services: 1-800-945-0556

 

Behavioral Health (Inpatient Only) 1-877-837-0814

 

Pharmacy: 1-800-939-3751

 

Fraud & Abuse Hotline 1-800-314-0025

SmartSaver RX PDP and Medigap Customer Service:

888-787-2390 toll free

877-834-6918 TTY line

ActiveSaver MSA Customer Service

1-866-346-6134 toll free

1-866-346-6135 TTY line

For Employers

Department

Central New York East Division

(Cayuga, Cortland, Onondaga & Oswego counties)

Central New York West Division

(Chemung, Livingston, Monroe, Ontario, Schuyler, Tompkins and Wayne counties)
Employers and 
Group Administrators
For enrollment and billing questions call: 1-800-430-7984

For all other questions call: 1-800-839-9573
For enrollment and billing questions call: 1-800-430-7984

For all other questions call: 1-888-249-2583
Member Services 1-800-856-0480 1-866-638-9011
Member Services TDD Line
for the hearing impaired
1-877-513-1470 1-877-513-1470
Sales 1-315-431-3620 Sales Manager: Brian Beaton
1-716-887-7993 or beaton.brian@healthnow.org
Non-English Translations
Translation for more than 130 languages through AT&T Translator service
1-800-874-9426 1-866-638-9011
Health Advocate 
Personal healthcare coaching and patient advocacy service
1-800-359-5465 1-800-359-5465
Mental Health and Substance Abuse
(Managed care coverage only) 
For assistance in obtaining mental health and substance abuse treatment
1-800-563-6016 1-800-563-6016



For Providers

Central New York East and Central New York West

HealthNow Telephone Address Reference 2016  pdf Icon    
 

Mid-Hudson Region

Office and Mailing Address Areas Served Telephone Number

Paper Claims Submission:
HealthNow New York
PO Box 80
Buffalo, New York 14240-0080

Federal Claims:
HealthNow New York
ATTN: FEP Department
PO Box 80
Buffalo, NY 14240

Ford Motor Claims:
HealthNow New York
Auto Account
PO Box 757
Buffalo, NY 14240-0757

Provider Correspondence:
Healthnow New York
PO Box 15013
Albany, NY 12212

Network Management:
Network Management Department
HealthNow New York Inc.
PO Box 15013
Albany, NY 12212

HealthNow ActiveSaver MSA

(Paper Claims Submission):

MSA Processing Center
3221 Southwestern Blvd
Suite 300
Orchard Park, NY 14127-1230

 

Dutchess County
Orange County
Putnam County
Sullivan County
Ulster County
Provider Service: 1-800-945-0556

Network Management: 1-518-220-5601 Fax: 1-518-220-5870 

Medical Management: 1-800-422-7333 Fax: 1-518-220-5727

Federal Provider Service: 1-800-234-6008

Ford Motor Provider Service: 1-800-462-7237

Behavioral Health (Inpatient Only) 1-877-837-0814

CrossLink 24 Hour Eligibility Verification 1-800-655-8003

Fraud & Abuse Hotline 1-800-314-0025

 

 

For Brokers

Department

Central New York East Division

(Cayuga, Cortland, Onondaga & Oswego counties)

Central New York West Division

(Chemung, Livingston, Monroe, Ontario, Schuyler, Tompkins and Wayne counties)
Employers and 
Group Administrators
For enrollment and billing questions call: 1-800-430-7984

For all other questions call: 1-800-839-9573
For enrollment and billing questions call: 1-800-430-7984

For all other questions call: 1-888-249-2583
Member Services 1-800-856-0480 1-866-638-9011
Member Services TDD Line
for the hearing impaired
1-877-513-1470 1-877-513-1470
Sales 1-315-431-3620 Sales Manager: Brian Beaton
1-716-887-7993 or beaton.brian@healthnow.org
Non-English Translations
Translation for more than 130 languages through AT&T Translator service
1-800-874-9426 1-866-638-9011
Health Advocate 
Personal healthcare coaching and patient advocacy service
1-800-359-5465 1-800-359-5465
Mental Health and Substance Abuse
(Managed care coverage only) 
For assistance in obtaining mental health and substance abuse treatment
1-800-563-6016 1-800-563-6016

 

 

For members with special needs or who speak languages other than English we offer free language assistance services to answer any questions you may have about your health or drug plan. For more information, call the customer service number on the back of your member identification card or (TTY 711).